Payment and Refund Policy
Last updated: 06 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all transactions conducted through the website operated by premiurnow. It covers purchases of Course A, a professional resource dedicated to studio production in motion. This includes access to materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy extends to digital courses, subscription access, downloadable resources, and any related services purchased by customers in the United Kingdom. It does not apply to third-party products or services linked from the site.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for premium features, extended access periods, or customised training modules. premiurnow reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Customers are responsible for any currency conversion fees imposed by their payment provider.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for UK customers. All payments are processed securely through third-party providers that comply with Payment Card Industry Data Security Standards. Payment authorisation occurs at the time of order placement. premiurnow does not store card details. In cases of suspected unauthorised use, transactions may be declined pending verification.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when you receive an order confirmation email following successful payment. This email details the course access credentials, start date if applicable, and terms. Until confirmation is issued, no contract exists and premiurnow may refuse the order. Digital access is typically granted immediately upon confirmation for instant courses.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of contract formation to cancel. For digital content, this right is lost once download or streaming begins if you have given prior consent. Cancellations must be notified in writing via the contact form on the Contacts page or by emailing [email protected].
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the cooling-off period provided no substantial access to digital content has occurred. Non-refundable items include completed courses, customised materials, promotional bundles, and services already rendered. Subscriptions may be cancelled for future periods only, with no refund for the current billing cycle if access has been used.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or use the form on the Contacts page. Provide your order number, full name, email address used for purchase, reason for the request, and bank details for processing. Requests must be made within the eligible period. Incomplete submissions will delay processing.
Inspection, Approval, Rejection, and Notification of the Refund Decision
premiurnow will inspect each request within 10 working days. Approval or rejection will be communicated by email. Rejected requests will include reasons such as elapsed cooling-off period or prior content access. Customers may appeal once with additional evidence.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing takes up to 14 days after approval, though credit card refunds may appear sooner. Bank transfers can take 3-5 additional business days. No cash refunds are provided.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content refunds are limited because access is immediate. Subscriptions auto-renew unless cancelled 48 hours before renewal. Promotional offers are non-refundable after redemption. Services such as live workshops have separate cancellation terms stated at booking.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will be retried once; persistent failures lead to order cancellation. Duplicate charges are investigated and refunded automatically where verified. Chargebacks must be discussed with premiurnow first. Suspected fraud results in immediate account suspension and reporting to authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations. You retain rights to goods and services of satisfactory quality, and remedies for faulty digital content. Nothing in this policy limits liability for death, personal injury, or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For queries, use the Contacts page form or email [email protected]. premiurnow may update this policy; changes apply from the new last-updated date. Continued use of the site after updates constitutes acceptance. Address: Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG, United Kingdom. Phone: 01494 671234.